FAQs

A little guidance before the first step

Which ramp should I choose?

Measure your furniture height and the floor space available. Then compare each model's dimensions, listed weight capacity and rail options. Our Small and Large Bed Ramps are designed for bedside access; the Couch Ramp is adjustable for sofa access. The compact Step-Ramp still requires a step or small jump to the furniture.

How do I introduce my dog to a ramp?

Start at a low height and let your dog investigate. Reward small, calm steps with treats and praise. Gradually increase the height, supervise initial use and never force your dog onto a ramp.

Where do you ship?

We offer free standard shipping to the United States and Canada, with estimated delivery in 3–8 business days from ordering. This includes order preparation and transit; holidays, carrier disruptions or customs delays may extend the estimate.

How do I track my order?

Look for your shipping confirmation email, which contains tracking details once your parcel is dispatched. If you cannot find it, check your spam folder or email us with your order number. Read our delivery and tracking information.

Can I return my ramp?

You may request a return within 30 days of delivery. Items must be unused, clean, undamaged and complete in their original packaging. Please contact us first for approval and return instructions. See full return terms.

Are all colors available?

Availability varies by model and finish. The product page shows the current status of the selected variant. A sold-out option cannot be ordered until it is available again.

How can I contact PawRise Ramps?

Email badynwn841695@hotmail.com or call +1 213-775-9158. For product advice, share your dog's weight, furniture height and available space. For an existing order, include your order number.