Refund policy

Returns & refunds

We want you to choose your PawRise ramp with confidence. Please measure your furniture and floor space before ordering, and contact us if you need help comparing models.

30-day return requests

You may request a return within 30 days of delivery. Items must be unused, clean and undamaged, with all parts and original packaging. Please keep your receipt or order confirmation. This is not a home trial for used products.

How to start a return

Email badynwn841695@hotmail.com with your order number, the item you wish to return and the reason. For a damaged or incorrect item, include photos of the item and packaging.

Please contact us before sending anything back. Once approved, we will provide the correct return address and instructions. Do not send a return to a sender address on the parcel without authorization.

Return shipping

For approved returns, we will provide a prepaid return shipping label and instructions. Please use the label and return address we supply. If an item arrived damaged, defective or incorrect, contact us so we can arrange an appropriate remedy.

Refunds

After your return arrives and is inspected, we will email you the outcome. Approved refunds are issued to your original payment method within 10 business days. Your bank may need additional time to post the credit. If more than 15 business days have passed since approval, please contact us.

Exchanges and exceptions

Contact us first if you need another model. We will explain whether a return and new order is the best option. Gift cards are non-returnable. Any item explicitly marked final sale before purchase is excluded from change-of-mind returns. This does not limit remedies for damaged, defective or incorrectly supplied products, or rights required by applicable law.

Questions? Email badynwn841695@hotmail.com or call +1 213-775-9158.