Shipping policy

Free shipping. Clear expectations.

At PawRise Ramps, we make everyday access easier for your dog—and delivery simpler for you. We offer free standard shipping on all orders to the United States and Canada, with no minimum purchase.

Delivery: 3–8 business days

Orders are generally delivered within 3–8 business days from the date your order is placed. This estimate includes order preparation and transit. Business days are Monday through Friday, excluding public holidays. Delivery estimates are not guaranteed; remote destinations, severe weather, carrier disruptions or customs checks may take longer.

Order confirmation and tracking

You will receive an order confirmation by email after checkout. Once your parcel ships, we will email your tracking details so you can follow its journey. Tracking updates may take time to appear after the carrier receives the parcel.

Delivery details

Please check your shipping address before completing checkout. If you notice an error, contact us promptly with your order number. We will try to help before dispatch; changes may not be possible once an order is on its way. Any taxes or duties that apply are separate from free shipping and will be handled as stated at checkout.

Delayed, missing or damaged parcels

If delivery takes longer than expected, tracking appears stalled, or your parcel arrives damaged, contact us with your order number and tracking information. For damage, please include photos of the product and packaging so we can investigate with the carrier and help resolve the issue.